This
information is intended to be used as a general guide for alarm related
emergency planning. The procedures described within this guide are
not intended to be considered as complete or applicable in all emergency
situations. Consult with your local police and fire departments for
additional information.
 If you
suspect that an intruder is attempting to enter your home you may
choose to activate the police panic feature of your alarm system.
Check your owner's manual or with a HomeGuard™ representative
for specific instructions.
This will sound
the alarm--and if your system is equipped accordingly, flash lights,
and even enunciate help over the siren speaker.
HomeGuard will not
call the home to verify the nature of a police panic signal, and the
operator will dispatch the police with the information that the alarm
is a panic type. These are usually given a higher priority of response
than general alarm signals.
If your alarm
sounds while you are in the home, do not disarm the system unless
you are sure that the situation is not life threatening.
Attempt to verify
the nature of the alarm by looking at the display on the Central
Processing Unit, or a display touchpad. Some systems are equipped
with voice siren/speakers that will give audible voice information
as to the type of alarm condition (intrusion, fire, or help) and
the sensor number(s) involved.
A HomeGuard operator
will attempt to call the home to verify the nature of the alarm
before dispatching the authorities. (However, HomeGuard will not
attempt to call to verify a Police Emergency (panic) Button signal
before dispatching the Police Department.) Answer the telephone
when the operator calls, and explain what you know about the situation.
If there is any doubt as to the nature of the alarm, the operator
will dispatch the authorities immediately. Then the operator will
be able to assist you in determining the nature of the alarm.
If you are certain
that the event is a false-alarm, disarm your system. By properly
disarming your system in a timely manner, you will help to prevent
the dispatch of the Police or Fire Departments.
For additional
information about alarm dispatch procedures or other questions,
please call the HomeGuard Customer Service Department at (206) 521-5678
or toll-free at 1-800-224-4211.
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